AmiDino support

Need help with the app? Start by checking that every family device uses the same account.

For privacy questions, write to privacy@amidino.app. For product support, write to support@amidino.app.

Common questions

Setup feels difficult

Start with the same account on every family device. If setup still does not work, describe the step where it stops and write to support@amidino.app. Please do not delete the app or reset progress before support has reviewed the problem.

Trial, payment, cancellation, or refund

Use your Apple Account subscription settings for subscription status and cancellation. Apple handles App Store billing and refund requests. If the app shows something unexpected after you contact Apple, include the details in a message to support@amidino.app.

The app closes or does not respond

Reopen the app and check for an available update. If the problem continues, tell us the device model, iOS version, and the exact action that caused it at support@amidino.app.

Reminders or notifications are missing

Check the notification permission for AmiDino in the device settings. If reminders still do not appear, contact support@amidino.app with the device model and the time when the reminder was expected.

Progress does not look synchronized

Confirm that family devices use the same account and have a network connection. Do not create a new account or erase local progress while investigating. Write to support@amidino.app so we can help with the account and device details.

Privacy and child data

For privacy questions, read the privacy policy at amidino.app/privacy or write to privacy@amidino.app. For app behavior, write to support@amidino.app. Please do not send a child's full name or other unnecessary personal information.